Details
Find out all you need to get started for smarter call quality analysis with Salesforce Service Cloud and Leaptree Optimize.
In just 30 minutes, you’ll learn:
- How to take advantage of advanced capabilities to turn speech into text and use powerful sentiment analysis to detect CX quality bottlenecks more efficiently than ever.
- How CX QA scorecards can be created based on dissatisfaction triggers to supercharge your quality program and boost CSAT across the board.