Our articles on RevOps, Sales, and Customer Experience QA

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Napoleon, Strategy, and Sales Goals: Lessons from the Battlefield

What the master of momentum can teach modern revenue teams about goal-setting and execution

RevOps
3
 min read

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CX

Call Center QA for Remote Teams

If your team isn’t used to working remotely, it can be harder than ever to keep agents motivated and customer experience on point. If you're a QA manager with a remote team, then we hope these tips will make your life a little easier.

Remote
11
 min read

QA Software for Customer-Facing Teams: 3 Key Benefits in the Next Normal

How to maintain standards and get the most from your customer-facing teams with Leaptree's advanced QA Software.

QA
9
 min read

How to Avoid Bad Customer Service in Your Call Center

Bad customer service can have far-reaching consequences for your bottom line. In this post, we look at some common pitfalls to avoid.

QA
5
 min read

The Revenue Performance Management Framework

What is "The Revenue Performance Management Framework"? At Leaptree, we've built a platform and framework that focuses on people, processes, technologies, and most importantly revenue. Read our post to learn more.

RevOps
12
 min read

Customer Interaction Monitoring: How Well Do You Manage Quality And Compliance?

It is essential for organizations to maintain quality customer interactions to ensure satisfaction among their customers. All the while, they need to ensure that they are fully compliant with industry regulations.

QA
12
 min read

Webinar: Inside Sales & Support Teams - Performance Monitoring in a New World

The last few months has seen a seismic shift in the way Inside Sales and Support teams conduct business. With individuals forced to work from home, it's increasingly difficult for senior executives and managers to monitor performance of teams, report accordingly and provide relevant feedback.

Product
6
 min read

Say goodbye to soul-crushing spreadsheets!

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